Three checks, one account

Account verification at Crownjewelz Casino

Every UK-licensed casino must confirm who you are and where your money comes from, and here the check takes up to 54 hours.

Start the check

Licensed and regulated under licence 99771-1896-R-854842, established 2018

Waiting on a check

What does the verification actually involve?

We keep the paperwork short and send every answer back from a real inbox.

Who checks

Crownjewelz Casino Ltd

Under this licence

UK Gambling Commission, 99771-1896-R-854842

Typical wait

54 hours

Must be done by

Before the first withdrawal

Questions go to

[email protected]

Youngest player

18+

Four moves

Get it right the first time

After this you will know exactly which picture to take and which detail to check.

All four corners in frame?

A clear photo of your passport, driving licence or identity card lands in the upload box, and all four corners must sit inside the frame with nothing covering them.

Matching the address exactly

Any bill or bank letter from the last three months shows your name and full home address, so check that the address matches the one on your account before you send it.

Proving the money is yours

Send a screenshot or statement proving the card, wallet or bank account is yours; where a card was used, its first six and last four digits are enough and the middle stays covered.

A blur means a second try

Your file reaches the team the moment it lands, and most come back inside 54 hours; if a shot is blurred or cut, you get a fresh request by e-mail rather than silence.

What each paper proves

From unread to confirmed

We read each file for one purpose only and never ask for more than the licence needs.

Proof of identity

ConfirmsYour name and date of birth

Copy must showPhoto page, all corners visible

Proof of address

ConfirmsWhere you live now

Copy must showName, full address, recent date

Payment method confirmation

ConfirmsThe account is in your name

Copy must showCard or wallet details, partly hidden

Cleared faster

Why is the casino asking for documents now?

Our UK Gambling Commission licence sets the timing, and we keep to it without detours.

Get your ID in first

Cash-out requests are where the licence bites first: identity, address and payment method are all confirmed before any money leaves, which is why the upload screen appears at this point.

New route, new check

Adding Visa, Skrill or any other new route triggers a fresh look, because the licence wants the named account holder matched to whoever withdraws to it.

Re-send a matching copy

A nickname, a maiden name or a flat number that differs from the file makes the match fail, so we ask for a clean copy that carries the same details as your profile.

Your date of birth queried

Anyone opening a Crownjewelz Casino account is checked for 18+ before play is opened up, so a date of birth that looks wrong means a clear copy of your identity paper.

Routine, not suspicion: the funds question

Draw the funds question on your screen and nothing has gone wrong. Licence 99771-1896-R-854842 from the UK Gambling Commission obliges Crownjewelz Casino Ltd to know where a player's money originates, a step aimed squarely at money laundering, and one taken for everyone rather than one person in particular.

Depending on your answer, a few ordinary records settle the question:

Recent bank statements
Payslips or employer letter
Tax or pension paperwork
Proof of a property sale
Savings account summary

Why did my document fail?

Sharp now, not smudged. Glare from a lamp or a thumb across the corner hides the data strip, and a checker cannot read what the camera never caught. Lay the paper flat on a bare table Shoot in daylight, flash off

Photograph the real paper. A saved screen image carries no trace of the original paper, so it cannot stand as a copy of a real document. Photograph the physical document instead Use the rear camera, not a saved image

Profile and paper aligned. The name on your profile must equal the name on the paper, and a middle name dropped or an old flat number breaks that chain. Update your profile to match the document Send a bill showing the current address

Clear the check sooner

Send us the right file first time

Six answers that cover the questions players ask us most about the check.

Can I take the photos of my documents on my mobile?+

Yes, a phone camera is fine. Lay each document flat in good light, keep the whole edge visible and check the text is sharp before the file goes to us. Screenshots and scans of copies are turned down.

My surname changed since my ID was issued, what do I send?+

Send the ID you hold plus the paper that links the old name to the new one, such as a marriage certificate. Both files together let us match your account to the person in the photo. Anything sent to [email protected] is read by the team that checks names.

Why was my document turned down and what now?+

Blur, glare across a corner or a cropped edge account for most refusals. The message in your account names the reason and the file we need instead. Retake it against a dark, flat surface and our team looks again.

How long does the whole check take at Crownjewelz Casino?+

Around 54 hours is the working figure we give. Most of that time sits after the upload lands with us, not in your hands. Files sent at a quiet hour tend to clear sooner than a batch from a busy evening.

Can I withdraw before the check is finished?+

No. Our UK Gambling Commission licence means the check must be complete before your first withdrawal leaves, and we may ask for it earlier, at sign-up or your first deposit. Start the upload the day you register and the cash-out later takes a few minutes.

Which regulator stands behind this casino and what is the licence?+

The UK Gambling Commission regulates Crownjewelz Casino Ltd, Company No. 76651498, based on High Street, Birmingham. Its licence number is 99771-1896-R-854842, and the audit work sits with QUINEL and GLI. Those reference numbers are the ones to quote if you ever raise a complaint.