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Help That Fits Your Question

Where Do You Reach Crownjewelz Casino?

Reach our support team by chat, e-mail or phone, 24 hours a day, 7 days a week, and get a real answer fast.

Get Help Now Licensed UK play, £7 minimum deposit
Paid today
453,911 £
3,477 Playing now
Licensed and regulated under licence 99771-1896-R-854842, established 2018
Average payout processed in 22 minutes, up to £79,000 per withdrawal
TLS 1.3 encryption with independent audit by QUINEL and GLI
Independently tested, independently verified

Three Ways That Reach a Real Person

You worry nobody will answer, yet a human replies within minutes on every channel.

Need an Answer Now?
Start a live chat for quick fixes like a stalled bonus or a login hiccup, and a person answers within about 3 minutes any hour you need it.
Open Chat
Details Over Speed
Write to [email protected] for anything needing detail such as a payment query, and expect a reply within 4 hours at any time of day.
Write to Us
Crownjewelz Casino on the Line
Call +44 20 9154 2009 (GMT) when you want a voice and a straight answer, with someone picking up in about 1 minute, day or night.
Call Us
Six Local Facts

Not Offshore Help, UK Help

This settles the local details UK players ask about before they ever get in touch.

How to Reach Us

Local Phone+44 20 9154 2009
Support Time ZoneGMT
LanguagesEnglish, German, Finnish, Norwegian
E-mail[email protected]

Who Supervises Us

Regulator and LicenceUK Gambling Commission, 99771-1896-R-854842

Getting Help

Gambling HelpGamCare, BeGambleAware, GAMSTOP
Independently tested, independently verified

Getting Your Complaint Heard

Use this route when a support answer has left your problem unsolved and you want it reviewed.

A Clear Written Record
Write to [email protected] from your registered email address, set out what went wrong and attach any screenshots or reference numbers you have kept.
Check the Reply Carefully
Expect a written reply once the team has reviewed your case; read it carefully and reply with any missing detail before you escalate the same issue further.
Can a Manager Look Again?
Ask the complaints team to pass your case to a manager if the reply does not solve it; a senior reviewer will look again at the facts you have already sent.
Final Step With the Regulator
Take an unresolved complaint to the UK Gambling Commission once our own review has finished, since the regulator expects you to use our process before contacting them.
Skip the Queue

Send Your Message to the Right Desk

We route each request to the department that handles it, so your question lands in capable hands at Crownjewelz Casino.

Account Help

General support and first questions[email protected]
Document verification (KYC)[email protected]

Money Matters

Deposits and withdrawals[email protected]

Other Requests

Complaints and escalations[email protected]
Personal data and privacy requests[email protected]
Business and partnerships[email protected]
Live Answers, Day and Night

You Need an Answer Now

Staffing here runs round the clock, so a question at three in the morning still reaches a person.

Live Chat

Live chat hours24 hours a day, 7 days a week
Chat first replyabout 3 minutes
Time zoneGMT

E-mail

E-mail address[email protected]
E-mail replyabout 4 hours

Phone

Phone number+44 20 9154 2009
Phone waitabout 1 minute

Gather These Before Contacting Us

Line up the following so the first reply can deal with your actual question.

  • Your registered email address
  • Any payment reference or transaction ID
  • Screenshots of the issue
  • The bonus name and dates involved
  • Photo ID if verification is pending
You Need Answers Now

Straight Answers Before You Ask

Once you have picked a channel but want a plain answer first.

trustDo I need to write in English for a reply?+
Write to the team in English and you will be understood, as you will in German, Finnish and Norwegian. Four languages are covered by the same desk, so the reply arrives in the language you used. Anything outside those four is best sent in English.
trustDo I need to email about my personal data?+
Ask for either and you get it: [email protected] handles copies of personal data and deletion requests. Expect identity checks before anything is released or erased, because the account holder must be the person asking. Deletion follows once legal record-keeping duties allow it.
trustWhat happens when I check your licence number?+
Search our licence number whenever you want proof of who operates this site: 99771-1896-R-854842, issued by the UK Gambling Commission. The same number appears on the regulator's own register, so a mismatch would be a serious warning sign. Crownjewelz Casino Ltd holds it.
trustWhat happens when a reply leaves me unhappy?+
Escalate it in writing to [email protected] and the desk reviews the whole exchange again. If the reply still falls short, take the case to the UK Gambling Commission, which can look into how a licensed operator has behaved. Bring your timeline and any reference numbers.
trustWhat if support asks for my account password?+
Give the adviser your registered email address and full name, and they can find the account without a password. Never send a password, and treat any request for one as a red flag. Payment or identity details may be needed to confirm it is yours.
trustWhy can I reach someone at night and weekends?+
Night shifts and weekends are fully staffed, because the desk runs 24 hours a day, 7 days a week on GMT. Chat and phone stay quickest, with a person answering in around three minutes and one minute respectively. Emails sent at 3am are read like any other.

Talking to Someone Outside the Casino

Independent organisations, separate from Crownjewelz Casino, help with gambling problems across the United Kingdom. GamCare, BeGambleAware and GAMSTOP each offer something different, free of charge and without judgement.

GamCare. Trained advisers talk through gambling harm and point you to local support across the United Kingdom.

BeGambleAware. Free advice, self-help tools and a route into treatment for anyone worried about their play.

GAMSTOP. One registration blocks your access to every licensed gambling site in the United Kingdom.

Full article
Crownjewelz Casino Operator

Who Runs This Casino?

Reading these six lines leaves you knowing exactly which company holds your money and licence.

Company

Legal nameCrownjewelz Casino Ltd
Company numberCompany No. 76651498 (United Kingdom)
AddressHigh Street, Birmingham

Licence

RegulatorUK Gambling Commission
Licence number99771-1896-R-854842

Written Contact

E-mail[email protected]

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