Protection in your account

Keep control of time and money in your Crownjewelz Casino account

Play only from 18+, and deposit limits, loss limits, session time reminders, self-exclusion and reality checks sit in every Crownjewelz Casino account.

Set a deposit limit

Licensed and regulated under licence 99771-1896-R-854842, established 2018

Quick reference

Know your ground rules before your first spin

Use this short overview when you first join and want the key facts in one place.

Minimum age18+

LicenceUK Gambling Commission 99771-1896-R-854842

National registerGAMSTOP

GamCare helpline0808 8020 133

Limit questions[email protected]

Five controls in your account

Set these before the fun, not after the loss

You will know which five controls sit in your account and when to switch each one on.

Firm before the first spin, not after

Cap how much you can put in over a day, a week or a month. Switch it on before your first session, while your head is clear rather than mid-spin.

Stopped by the setting, not by regret

Set the net loss you will accept in a period, so a chasing session is stopped by the account rather than by willpower alone.

A nudge before the hours vanish

A gentle nudge arrives while you play, so a long evening does not pass unnoticed. Turn it on if you lose track of the clock once you are in a game.

The moment play stops feeling light

Blocks your play for a stretch of your choosing, closing the account to gambling for that time. Choose it when playing has stopped feeling like entertainment.

A pause to look at the numbers

A scheduled pop-up shows how long you have played and what you have spent, paused for a moment's thought. Use it when spending creeps up without you noticing.

Setting up

Set it before you play, not after a loss

It removes the worry that a limit is hard to find or takes days to arrange.

Open profile settings

Log into your account and open the settings area from your profile menu. Check which controls already sit there before you change anything.

Pick the right control

Choose the control that matches your concern, such as a deposit cap or a loss cap. Confirm you are editing the right one before moving on.

Chosen period and figure

Select how long the limit should run and the figure that fits your budget. Anything set takes effect for the period you choose.

Proof it is active

Save the change and look for the confirmation showing the limit is active. Check the details match what you intended before you deposit.

Notice when the evening stops feeling light

Catching these signs early keeps play a leisure spend rather than a running worry. A limit or a pause set in your account is the first step, and it works best before the next deposit rather than after a loss.

Scan the list below and see how many feel familiar right now.

You deposit again to win back a loss
Play runs past the time you planned
You hide sessions from people close to you
Chasing the clock feels more exciting than the play
You borrow to keep your balance topped up
Time or money spent on play stops adding up
You feel restless or low when you cannot play

Households that keep under-18s off the tables

A verified age on record. Registration asks for a date of birth, and anyone under 18 stays out. Verification staff then compare proof of identity before the first withdrawal, so an account that slipped through cannot be paid.

A shared phone in the house. Blocking software can be installed on a family computer or phone to keep gambling sites closed to younger users. Choose a tool that locks behind a password an adult holds, so the setting survives a curious afternoon.

Before words turn to blame. Start a calm conversation about money and time rather than accusations, and keep the door open for a second talk. The National Gambling Helpline (GamCare) takes calls on 0808 8020 133 at any hour, free, and advises relatives as well.

Two places to turn

Free, confidential support lines

Use this the moment you want to talk to someone outside the account.

National Gambling Helpline (GamCare)

A free and confidential helpline answers at any hour, every day, giving players and their relatives advice and a route to local support. Reach it by phone or live chat. 0808 8020 133 gamcare.org.uk

Gamblers Anonymous

Peer-led meetings run without appointment and cost nothing, for players and for the friends and families around them, with mixed meetings available. Ring the group or follow the link to find one. gamblersanonymous.org.uk

Pick how long you want to be away

Step away for a day or two. A time-out blocks play for hours or days while keeping your account and its balance as they are. Start it inside your profile settings and the break begins straight away, with access returning once the period ends.

A firm stop, not a pause. Opting for self-exclusion closes gambling access on your account for a long stretch, and it cannot be lifted before that period runs out. Request it from your account settings; marketing contact stops and any open bonus is closed with it.

Register with GAMSTOP. GAMSTOP is the national online self-exclusion scheme, run by The National Online Self Exclusion Scheme Limited, open to UK residents for six months, one year or five years, and one of those five-year options renews automatically. Register on gamstop.co.uk; taking effect can take up to 24 hours. gamstop.co.uk

Three quick answers

Quick answers on limits and exclusion

Removes the worry that closing or pausing your account takes long negotiations with support.

Shut my account permanently through support?+

Yes. Write to our support email address and ask for permanent closure; a member of the team confirms it with you and your account is then closed for good. Signing in stops once it is done.

Will excluding here also block me at other casinos?+

No. A self-exclusion taken inside your account covers play at this casino only. To stop across the wider UK market, join GAMSTOP, the national online self-exclusion scheme, which you apply for yourself rather than through us.

Same limiter tools on the mobile site?+

Yes. The mobile version of your account section carries the same deposit limits, loss limits and reminders as the desktop, and a change saved on a phone applies to play everywhere you sign in. Nothing extra needs installing.

Why is ID needed before I play?+

Because the minimum age here is 18+, and checking proof of identity and address is how we keep that rule real rather than assumed. Verifying once keeps later withdrawals moving without a second interruption.

Can I cancel a self-exclusion before it ends?+

No. A self-exclusion runs for the full period you chose and cannot be lifted early, however you feel on the day. Choose the period that fits your circumstances rather than the shortest option.